SHIPPING & RETURNS
See below for frequently asked questions regarding our shipping and returns.
Where does my item ship from?
All orders ship from our warehouse headquarters in Phoenix, Arizona.
When will my item ship?
If the item you ordered is in stock, it will generally ship within 1-3 business days. We try to maintain accurate stock counts on our website but from time-to-time there may be a stock discrepancy and we will not be able to fulfill all your items at time of purchase. In this instance, we will fulfill the available products to you, and contact you about whether you would prefer to await restocking of the backordered item or if you would prefer for us to process a refund.
How are shipping costs calculated?
Shipping costs are calculated during checkout based on weight, dimensions and destination of the items in the order. Payment for shipping will be collected with the purchase.
How will my item be shipped?
Your item will be shipped via USPS or UPS.
What countries do you ship to?
Through our website, we currently can only accept orders being shipped within the USA. If you are outside the USA, you may contact our shop at (480) 539-4438.
How will I know when my order ships?
You will receive a shipping confirmation email (to the email provided at checkout) once your order has shipped. This email will contain tracking information. You may also track your order here.
How do I cancel my order?
If you change your mind before you have received your order, we are able to accept cancellations at any time before the order has been dispatched. Please contact our shop at (480) 539-4438 or send us an email with your order number to: firstname.lastname@example.org . If an order has already been dispatched, please refer to our refund policy.
How do I change my shipping address?
For change of delivery address requests, we are able to change the address at any time before the order has been dispatched. Please contact our shop at (480) 539-4438 or send us an email with your order number and new delivery instructions to: email@example.com.
How do I return an item?
Sandcraft will happily accept returns due to change of mind as long as a request to return is received by us within 90 days of date of order and are returned to us in original packaging, unused and in resell-able condition. Return shipping will be paid at the customers expense and will be required to arrange their own shipping. Once returns are received and accepted, refunds will be processed to the original payment method (if original payment method is not available, a check will be issued). We will notify you once this has been completed through email. Please allow 3-5 business days for the credit to show up on your account (some banks may take even longer). We will refund the value of the goods returned (original purchase price) but will NOT refund the value of any shipping paid. Items not in new condition (damaged due to installation) will be refunded at a reduced amount or not at all. Specials Orders are NOT refundable. Items damaged in transit will not be returnable. Please contact us at firstname.lastname@example.org for a return authorization form. Certain exceptions may be available for returns. Please contact us to inquire.
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